Feedback from previous guests about their experience.
78%
liked the hotel and would stay again
7.8/10
Very good
Rooms
8.0
Location
8.4
Service
8.4
Dining
7.1
Guest reviews
7.8/10
based on 7 reviews
8.5
8.5/10 based on 3256 reviews
Walter
United Kingdom,
April
2024
8.0/10
The hotel rooms were spacious, clean, and decorated in a contemporary style. They are such a good size with a small balcony so you don't feel like you are staying in a claustrophobic hotel. The location is gorgeous, towards the City, making it ideal for access to Southbank parklands and very close to Brisbane City. The service was exceptional, with staff who were polite and helpful at all times, ensuring all our stuff was securely packed on the trolley and always welcoming with a smile. However, the dining experience was disappointing due to limited options and high prices. There were noisy chatter and a lack of view from the dining area. Despite that, the hotel has a great choice of restaurants nearby in the CBD Cafe downstairs. Also, there were some negative comments about the dining service. The location was fantastic, right in the heart of everything at Southbank, and close to lifts. The hotel is a convenient choice for business in the city and for exploring the Queensland Performing Arts Centre and arts precinct.
Rooms
9.0
The rooms were spacious, clean, and decorated in a contemporary style. A small balcony offered a nice touch to avoid feeling claustrophobic.
Service
9.0
The service was exceptional, with staff always polite, helpful, and welcoming with a smile.
Location
9.0
The location was fantastic, right in the heart of everything at Southbank. Very close to Brisbane City with easy access to Southbank parklands and the arts precinct.
Dining
5.0
The dining experience was poor with limited options, high prices, and noisy chatter. However, there are great restaurant choices nearby in the CBD Cafe.
Facilities
James
United Kingdom,
April
2024
8.2/10
The hotel is stylish and very comfortable, perfect for a traveling business person. The rooms were nice, spacious, and very clean, but may not suit couples seeking a romantic getaway. The bar proximity may not appeal to everyone.
Rooms
8.0
I stayed right next to the bar in a room that was stylish and very comfortable with the most amazingly comfortable bed and pillows. The rooms were nice and spacious and very clean.
Service
7.0
The service was very welcoming, friendly, and accommodating. The manager was quite friendly and offered us late check-out due to being a good Expedia member. However, the noisy door was a bit bothersome.
Location
9.0
The location was excellent with plenty of restaurants around. Very close to all the restaurants along South Bank, but may not be ideal for attending events due to private parties.
Dining
9.0
The café on the ground floor was really good with a great selection from the professional but friendly welcome to the elegant light-filled room and the great breakfast all fabulous. The iced and frozen coffee was yummy.
Facilities
8.0
The hotel had a range of facilities to make the stay convenient and enjoyable.
Georgia
United Kingdom,
December
2023
9.0/10
I had a lovely stay at the hotel. The rooms were very comfortable, but we did find some hairs on the bed; however, the view was lovely and the room spacious. The location was perfect for attending a show at QPAC, and there were plenty of dining options nearby. The dining experience was outstanding, with made-to-order items and a great buffet. The service from the valet parking staff was friendly and helpful. Overall, a great place to stay!
Rooms
8.0
The rooms were very comfortable, with a large TV and wardrobe. Minus the hairs we found on the bed.
Service
9.0
The valet parking staff were friendly and very helpful in getting everything sorted for me. The lady at the front desk was lovely.
Location
10.0
The location was excellent in the middle of South Bank with easy access to attractions and restaurants. Perfect for New Year's fireworks!
Dining
9.0
The dining experience was outstanding, with a great breakfast in an elegant setting. Wholesome food and friendly service.
Facilities
Vincent
United States,
November
2023
8.2/10
I had such a great time at this hotel! The rooms were spotless clean and very comfortable with a lovely view to the south-west side of Brisbane, providing a fantastic sunset experience before heading to the Rooftop party. The staff warned us about the renovations and noise, and overall, they were some of the friendliest and most helpful people I've ever met. The location was perfect for accessing public transport and restaurants, but the early morning door noise was a bit bothersome. The dining experience was a bit pricey, but the Italian products were top-notch.
Rooms
9.0
The rooms were spotless clean and very comfortable with a great sunset view.
Service
9.0
The staff were incredibly friendly and attentive, except for one morning during breakfast.
Location
8.0
The location was fantastic with easy access to transport, restaurants, and entertainment, but the early morning noise from doors opening and closing was a downside.
Dining
7.0
The dining experience was a bit pricey but had excellent Italian products.
Facilities
The facilities were well-maintained and convenient, offering everything I needed during my stay.
Ashley
United Kingdom,
September
2023
7.8/10
The hotel was impressive with amazing rooms that were spacious, well decorated, and had all the essentials for a good stay. However, the check-in was delayed past 2pm, and the dining options had room for improvement. The complimentary 1pm checkout was a nice touch.
Rooms
8.0
The rooms were amazing, spacious, well decorated, and had all the essentials for a good stay.
Service
9.0
The staff were very helpful and lovely, providing great service with prompt accommodation for small errors.
Location
7.0
The location was ideal for my purpose of travel, close to QPAC for the theatre, Southbank, and other activities in Brisbane.
Dining
7.0
The dining experience offered value for money and good quality, although the freshness could have been better due to low numbers in the dining room.
Facilities
8.0
The facilities offered within the building were convenient and well-maintained.
Margaret
United Kingdom,
June
2023
7.6/10
The hotel is convenient for various activities, but some room features need an upgrade. The price is fair, but dining options could be improved.
Rooms
7.0
The rooms were not ideal for four people and the sink setup was inconvenient.
Service
9.0
The concierge service was excellent, very friendly and helpful.
Location
8.0
The hotel is central to many eateries, public transport, and recreational areas.
Dining
6.0
The café had limited selection and slow service despite being reasonably priced.
Facilities
8.0
The hotel offers car hire and valet parking among other services.
Dennis
United Kingdom,
May
2023
7.0/10
The hotel is conveniently located near eateries, Woolworths, and public transport, making it easy to explore the city. The rooms, though small, were clean and comfy, but service lacked knowledge in some areas. The ample activities and sights nearby make up for the noisy environment and proximity to a train track.
Rooms
7.0
The room was smaller than expected but clean and comfy.
Service
7.0
The service was friendly and helpful overall, with some gaps in knowledge.
Location
8.0
The central location offers easy access to eateries, public transport, and attractions.
Dining
7.0
The dining was nice but with limited options; the prices were reasonable.
Facilities
6.0
The facilities were sufficient but noisy due to the surroundings.
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